4 Key Issues to Watch During Outsourcing Trial Periods
Outsourcing is great most of the time. But you can run into trouble if you are not careful, getting poor quality work, late assignments completed -- if at all, and other headaches to deal with and juggle into your already hectic schedule.
What to look for during a trial period with outsourcing varies with the project. Four key issues to watch for are:
Deadlines
Is your work completed on time? Early is great. Late, especially for a trial period, doesn’t reflect well. Excuses of any kind just don’t seem to make the cut. Best option is generally to try with that person at a later time and see if things improve with this first round.
Quality
Was your work completed? Was it up to par? No one is perfect, so if minor revision work is needed and part of the deal, that should be fine. However, if major portions of the work come across with poor quality and simply don’t meet expectations at all, tally up a good payment for work completed, and close out your trial period, unless you have more time to invest for training and another trial period.
Communications
Does the math add up with your communications versus project time? Leave emotions out, like Mr. Spoke on “Star Trek.” I.E. let’s say you hired out an hour task. Did it take 2 hours to explain? That math doesn’t add up, so it would be best to either do it yourself, or find someone who’s experienced and needs much less explanation time.
Another option is to make teaching tutorials in any variety of formats for your workers: PowerPoint slide shows, Word docs, videos, etc. An investment one time could then cover multiple teaching for this task, if it’s something that’s needed many times. If the task is a one-time thing, though, don’t waste your time unless the math is there, or there is a reason you need to take a loss at this time.
Availability
Once you find good matches with people and companies for outsourcing, find the availability and get organized. Find out things like:
a) their turn-around times for project tasks
b) their cap on ordering (for example how many articles can they write in a week? How long will it take for a mini-site)
c) their preferred payment schedule and type
d) their complete contact info, especially if you are working through a freelance site like Elance. Get email address, phone, Skype, etc.
e) any other pertinent info
…and keep copies of this info in a special folder for the service provider for handy reference. And backup this folder.
This ends the short series on, “Tips For Hiring A Personal Assistant / Virtual Assistant With A Team.” For more help in this area, bookmark this blog and stop back for more articles. There are some others here with even more tips, and more are coming up.
If there are certain issues or topics you'd like addressed, just give a shout! Send me a PM, email or other type of message, and I'll do my best to cover it.
Thanks for visiting and checking out our blog! Have a great day ![]()
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